Frequently Asked Questions
How can SupermarketSaver offer such ridiculously good prices when my local supermarket can’t?
It’s pretty simple really. SupermarketSaver doesn’t have the cost of assembling supermarket aisles, powering checkouts, concreting large areas for parking, or buying a whole load of supermarket trollies. With fewer overheads we can pass on massive savings to you! Basically we keep our suppliers happy by paying on time and ordering large quantities, and we don’t have many costs so you don’t have to pay for a middle man. Couple this with the convenience and ease of ordering online and you’re on to a winner. We would rather be doing fun stuff on our weekends, not queuing at a checkout. You could also go shopping in your old pyjamas and slippers, and get no sideways looks. Bonus!
What type of products are you selling?
SupermarketSaver has stocked up with brands you know and trust, so you can be assured you’re buying quality. After all, everyone knows you don’t have to compromise to get the savings you want.
We wanted to offer big discounts on the kinds of products people use every day, the essentials for each household. This will mean all New Zealanders get to take advantage of these great deals.
We had a huge list, sat down with all the Supermarket Saver staff, wives, husbands, family, friends, and a few people dragged off the street to select the products we used. A list of the top 100 supermarket buys purchased by Kiwis gave us a starting point. Not a scientific formula, but one we know will work in your favour.
(No street walkers were harmed in the making of this product list).
Where does all the stuff come from?
There are a few sourcing genius minds at SupermarketSaver. They’ve literally scoured the earth for great deals, up hill and down dale, to bring you this range. Lots of the products we buy are from right here in New Zealand, and some from far off corners of the globe. Keep in mind some items bought from overseas may differ from what you’re used to – it’s a different version of a product produced for sale in a different market. Products made for different (larger) markets are often cheaper, which is one of the reasons we can offer you massive savings. We import only known and trusted brands across the globe and many locally. Needless to say, we guarantee all our products and use them ourselves!
How is my order packed? I don’t want batteries in my shampoo!
Our brilliant packing team will take extra care with items that shouldn’t come into contact with your personal products. Battery flavoured shampoo isn’t a big seller.
Is there a limit to the number of each product I can purchase?
Yes, there is. We want to make sure that everyone can make the most of the SupermarketSaver savings, so we’ve capped the limit at 10. There’s usually a range of options in each category though so have a look around the site! We’ll be getting more shipments in soon so we hope to lift this limit. Stay tuned.
So I get my order, and there are some products missing. What now?
Unlucky! Of course we do our best to make sure each order gets sent out perfectly, but we are human – so these things will happen. Luckily we’ve utilised some state of the art technology (a camera) to take photos of each order. We’ll quickly be able to see if there are products missing so get in touch with us within 48 hours of receiving your order, and we’ll resolve things for you.
One of my items smashed in transit. What can I do?
We could blame New Zealand roads for that one, it’s a very frustrating issue! If the courier is still with you please let them know. They’re looking after the goods for you from our door to yours. However… SupermarketSaver is responsible for the couriers so if the speedy parcel man has left, get in touch with us within 48 hours of receiving your order and we will reimburse you for the goods.
Please note we're unable to re-ship any items that are missing or damaged. You'll be refunded or credited.
How will I know my items have been shipped?
When your items have been packed and leave our warehouse you'll be sent an email with all the glorious details. From this you'll be able to track your parcel, and it will give you a reassuring notification that things are happening as they're supposed to!
How do I place an order?
It’s dead easy. Find something you want, and click on it! (If only everything in life were so simple.) Select ‘Add to Cart’ and the item will be added to your shopping cart, ready for the checkout.
Log your details with us through the link at the Shopping Cart stage. This'll mean we can help you shop in the future. Make sure you’ve entered the correct delivery information; you don’t want your loot going to the next-door neighbour!
Processing the payment you’ll pay by credit card through the DPS System. They’re very well respected for privacy and security with online shopping so you can feel safe knowing your credit card details are for their eyes only.
Do you ship anywhere? How long will it take?
We ship anywhere in New Zealand. Delivery times will vary depending where you are (we’re a long rugged country, not Land Of The Short White Cloud). As a general rule of thumb, if you’re in the North Island and not on a rural road you should see your goods within two days. Aucklanders may receive their post the next day but probably the following day. South Islanders will get mail 2-3 days after placing the order, provided you’re not on a rural road. We’ve picked couriers who’re fit and fast runners to ensure speedy deliveries.
Can I skip the shipping cost and pick up my order?
There are many reasons why this wouldn’t work. The main one is that nobody should be subjected to the singing that goes on in the warehouse when the team are packing your orders. It’s indescribable. Also, our warehouse is just that – a warehouse, and not set up for customers. So at the moment there are no pick-ups. We’ll be looking into it for the future, but again – Stay tuned.
How do I know my Credit Card details are safe?
Privacy is as important to us as it is to you, so SupermarketSaver uses payment system DPS. They’ll be able to answer this question better than we can so here is their Privacy Policy.
Direct Payment Solutions Limited or its licensors (hereinafter referred to as DPS) are committed to protecting your privacy as an Internet user whenever you buy goods or services from a Merchant which uses Payment Express. The Merchant will generally be using Payment Express when the cardholder is using a credit or debit card over the Internet, Phone, Fax, Unattended or Integrated EFTPOS system. DPS recognizes its responsibility to keep confidential at all times any information which DPS acquires in connection with such a transaction, whether directly from the Cardholders or Merchant. DPS protects personal information (at a minimum) to the Payment Card Industry Data Security Standards. Please note however; DPS responsibility is limited to protection by DPS of information which DPS obtains. DPS itself cannot, of course, control the use or disclosure by your supplier of any information which they obtain from you.
Collection of Information:
To enable DPS to provide secure payment facilities it will typically acquire information which may include the Cardholder's name, credit card number (with the expiry date) and billing address.
Use and Disclosure of Information:
DPS uses the information to obtain authorization of the transaction from the Issuing bank of the credit card and DPS's own or the Merchant's bank and to process the payment. Some details from the transaction (such as name, email and delivery address) may be made available to the Merchant or Acquirer through Payline - DPS web based transactions management system, which allows Merchants to track transactions and process refunds.
Security:
DPS is committed to data security. DPS uses a variety of technologies and procedures to help protect personal information from unauthorized access, use or disclosure. For example, DPS stores the data in computer servers with limited access that are located in controlled facilities secured by the latest in surveillance and security technology. When DPS transmits sensitive information (such as a credit card numbers), DPS protects it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Credit card details stored onsite are encrypted using 168bit 3DES encryption.
